The accessibility to the customer and tech support that a cloud hosting company offers will tell you a lot about the services which they offer as well. In case you're allowed to use only e-mail messages or tickets, you have most probably come across a reseller and not the website hosting provider. If this is the case, you will probably have to wait for a few days so as to have a problem resolved as your reseller may not be checking their communication on a regular basis or they may need to consult with the actual website hosting company for additional help. If the supplier provides you with various means of communication with short response time which are available at any time, they are almost certainly the top provider, not only a reseller. So you'll benefit from well-timed assistance and top quality support since they will have direct access to the servers where your account is. Whatever the trouble - technical or sales, it is always better to have the option to get in touch with your web hosting company directly through your favourite method of communication.
24/7 Customer Support in Cloud Hosting
Our cloud hosting service come with 24/7/365 pre-sales, customer and tech support, so no matter if you're inquiring for our website hosting solutions well before you make an order or you are an existing client and you have any kind of question or some problem, you're able to contact us at any time, which includes holidays and weekends. We have multiple channels to get in touch with us - a couple of phone lines around the globe for your convenience plus live chat support for billing, pre-sales and basic questions; email messages as well as support tickets for more complex issues or any issues which need additional time to analyze and handle. In contrast to many other web hosting service providers, our trouble tickets feature a warranted max response time of just one hour, which means that whatever the problem is, it will be resolved in a timely manner and you won't waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
We are aware how important it is to receive quick help, particularly when your website is not running as it should be for some reason. All of our Linux semi-dedicated service include 24/7 customer and technical support, so in case something happens, you will be able to use a number of ways to let us know - telephone line with a couple of local numbers around the world, live chat, e-mail messages and tickets. The first two options are for pre-sales, billing and general issues, so in case you do not have an account yet, for instance, you're able to receive additional information regarding our solutions, or we will assist you with simpler tech problems. The other two methods are for solely tech problems or everything that is more time-consuming due to the fact that it is quicker to track the communication between you and our support team. The guaranteed maximum answer time for them is only 1 hour, the actual one - 15-20 min, so you will not have to wait for an entire day so as to receive assistance as you may have to do when using the services of various other service providers.
24/7 Customer Support in VPS Servers
In case you have a Virtual Private Server from us, you will be able to contact us 24/7 for any kind of server-related issue or forvarious problems and questions with regard to the pre-installed software the server comes with. If you have not obtained your VPS server plan yet, you're able to learn much more about our solutions by giving us a telephone call or by employing our live chat service. For more technical issues, you're able to send an e-mail or open a trouble ticket from your billing Control Panel and you will get support within a maximum of an hour regardless of the time of the day, even on weekends and holidays. The actual answer time in most cases doesn't exceed thirty minutes. If you need assistance with third-party software, you can use the Managed Services upgrade that you can add to each and every VPS package and our admins will help you with any installation or troubleshooting issue you have encountered.
24/7 Customer Support in Dedicated Servers
With a one-hour max answer time warranty, you will enjoy extremely fast support when you obtain a dedicated server from our company. Our customer and technical support crews are online 24/7/365, which means that every time you open a ticket through your billing account or you send an email regarding any kind of problem with the server or the pre-installed software on it whatever the time of the day, you'll have an answer within 1 hour, even during holidays. Our ticketing system is the perfect option when the issue in question needs more time to be solved or if it should be given to our admins, because it is much easier to track the communication sent on both sides. For general, billing and sales issues/inquiries, you can call us or talk to a live representative using our chat service. In case you include the Managed Services upgrade to your server plan, our admins will also help you with third-party software set up and troubleshooting and similarly to the standard support, this service is available 24/7 as well.