There are several ways in which you can get in touch with the hosting company whose services you are using, but the one that you will always find regardless of which company you opt for is a trouble ticket system. This is the least complicated channel of correspondence for a number of reasons. In the event that no support team member is available at the moment and they’re all engaged, a phone call may not be replied to, but a ticket will invariably hit home. In addition, you can copy ‘n’ paste large bits of info without worrying about printing errors, and if a particular problem needs more time to be fixed or a number of responses have to be exchanged, all the information will be in the very same location, so either party can always see the comments supplied by the other one. The drawback of using tickets to contact your web hosting provider is that they’re often separate from the web hosting platform, which implies that if you have to provide info or to follow directions, you will need to use at least two separate accounts and this number can rise in case you desire to manage multiple domains. Additionally, lots of hosting providers respond to tickets after hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst awaiting an answer.