There are several ways in which you can get in touch with the hosting company whose services you are using, but the one that you will always find regardless of which company you opt for is a trouble ticket system. This is the least complicated channel of correspondence for a number of reasons. In the event that no support team member is available at the moment and they’re all engaged, a phone call may not be replied to, but a ticket will invariably hit home. In addition, you can copy ‘n’ paste large bits of info without worrying about printing errors, and if a particular problem needs more time to be fixed or a number of responses have to be exchanged, all the information will be in the very same location, so either party can always see the comments supplied by the other one. The drawback of using tickets to contact your web hosting provider is that they’re often separate from the web hosting platform, which implies that if you have to provide info or to follow directions, you will need to use at least two separate accounts and this number can rise in case you desire to manage multiple domains. Additionally, lots of hosting providers respond to tickets after hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst awaiting an answer.
Integrated Ticketing System in Cloud Hosting
In stark contrast to what you may find with a lot of other web hosting providers, the support ticket system that we are using with our cloud hosting service is included in the Hepsia Control Panel, which comes with all web hosting accounts. You will not need to memorize several log-in names and passwords, as you will be able to manage both your tickets and the web hosting account itself from one single location. So, in case you have a query or encounter a challenge, you can touch base with our help desk team on the spur of the moment. Our ticketing system includes a smart search mechanism. This implies that even in case you’ve sent a vast number of tickets through the years, you’ll be able to track down the one that you want with ease. Additionally, you can see knowledge base guides to solving common problems.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which comes with all our Linux semi-dedicated service, was created with one idea in mind – that you should be able to manage everything associated with your semi-dedicated server account from one place and the support tickets are not an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, in case you’ve got a query or encounter a complication, you can get in touch with our technical support team straight away without needing to log in to an entirely different admin interface. You can browse your files or check different settings within your account while posting a new ticket or reading the response to an older one. If you have a large number of tickets and you want to find a given one, you can take advantage of the intelligent search option, which is available in the Help section of the Control Panel. We guarantee that you’ll obtain a response in no more than one hour regardless of the nature of your inquiry or problem.