If your website hosting service provider provides live chat support, you are able to speak to an agent in real-time and find out helpful info or get a problem resolved timely. The key advantage of using chat as an alternative to calling to talk with a live person is that you will need only a computer with web access, so you will not pay any rates if you're in another country or state. Furthermore, it is quicker to copy and paste info for example domains, usernames or error messages i.e. details that are sometimes hard to share with the other party on the telephone. The real-time chat is also a considerably faster approach to contact the web hosting company's support team compared to using a ticketing system. Last, but not least, if some issue needs some more time to be resolved, you'll be able to do something else entirely while you wait for assistance on the live chat, which means that you will not lose time - something that's not possible in case you're on the telephone.