If your website hosting service provider provides live chat support, you are able to speak to an agent in real-time and find out helpful info or get a problem resolved timely. The key advantage of using chat as an alternative to calling to talk with a live person is that you will need only a computer with web access, so you will not pay any rates if you're in another country or state. Furthermore, it is quicker to copy and paste info for example domains, usernames or error messages i.e. details that are sometimes hard to share with the other party on the telephone. The real-time chat is also a considerably faster approach to contact the web hosting company's support team compared to using a ticketing system. Last, but not least, if some issue needs some more time to be resolved, you'll be able to do something else entirely while you wait for assistance on the live chat, which means that you will not lose time - something that's not possible in case you're on the telephone.
Live Chat Support in Cloud Hosting
Together with the phone and ticket support, our company provides live chat support too. You'll be able to get in touch with us every single day, which includes weekends and holidays, and we can give you more information about the cloud hosting service that we provide if you are not among our customers yet, or about basic and billing questions in case you already have a user profile. Though for entirely tech matters you need to open a ticket to the technical support team, since such matters require extra time to be resolved, you can still get in touch with us on our live chat for some tech info. To give you an example, we will assist you to set up an e-mail address in your e-mail client or troubleshoot a variety of issues, saving you considerable time. Even if our telephone lines are already off for the day, you can speak with a live person.
Live Chat Support in Semi-dedicated Servers
We provide you with live chat support as standard with our services, which means that when you have any questions regarding our Linux semi-dedicated service, you are able to get in touch with our customer care team at any moment regardless of whether you have already purchased an account or not. In general, the chat service is intended for pre-sales, billing and basic questions and issues, still we can help you with quite a few technical questions too. We will help you pick the best package for your sites in case you do not have an account yet, we can answer all the billing questions or issues you may have or we can help you with installing your new email address on your personal computer or smartphone - all the abovementioned will be done timely since our live chat service is available all day, each and every day. Every time you need help, you're able to chat with an agent and save considerable time.