In case you’ve got a site, a problem may always appear and it doesn’t automatically need to be associated with the web hosting service. For example, something may go wrong when you bring a web app up to date or some important data may be edited or erased unintendedly. Irrespective of what the nature of the problem may be, you’ll need to get in touch with the respective customer support staff and request them to retrieve a backup or to help you deal with the problem that you are struggling with. How promptly they’ll do that will determine the time that your websites will be inaccessible. For specific sites such as social networks or Internet shops, a continual downtime interval too often means lost users and cash. That said, it is rather important to use the services of a hosting company that provides not only a good customer care service, but also a timely one.
One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting
from us, you can just forget about waiting for hours and hours, or even all day, to obtain a reply to an email or a helpdesk ticket. Irrespective of when you touch base with us, we’ll reply to you within only 1 hour with any sales or technical questions you may have. As a matter of fact, our actual response time rarely exceeds 20-30 minutes. Since we are available to you 24 hours a day, 7 days a week, 365 days a year, you’ll always receive assistance in a well-timed manner and we understand exactly how crucial that is in the Internet world. Soon after you contact us, we’ll respond to your inquiries. In case you stumble upon any technical challenge, we’ll rectify it on your behalf, or we will supply you with all the required information in case there’s something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you open a ticket via your hosting Control Panel or write an email relating to your semi-dedicated server
, you will receive an answer within no more than one hour. You can contact us whenever you wish with regard to technical, general or billing issues and due to the fact that we’re working night and day, you will invariably obtain assistance in a well-timed fashion. Based on the specific issue or question, we will provide you with more info, fix the obstacle if it’s been caused by something within our reach or advise you on what to do on your end in case you have to change a particular setting for a web-based application that we do not have access to. You can forget about waiting for an entire day for every response. In fact, in most cases we reply to emails and tickets within no more than twenty to twenty five minutes.