In case you've ever had a cloud hosting account before or you've dealt with any kind of online service, you're probably well aware from your own experience that for some things it is better to consult with a live person on the telephone instead of exchange tickets or emails. In order to learn more about a particular service before you decide to buy it or when something small-scale has to be made, for instance, it is really much easier and quicker to get it done real-time. If you're able to speak with representatives over the phone, it's very likely that you are using the services of a real hosting provider, not just a reseller. The level of support that you can get over the telephone varies between different providers - from common issues to expert tech support. Usually the majority of providers offer pre-sales assistance and 1st level phone support, while more complex technical matters are resolved via e-mail and / or tickets.
Phone Support in Cloud Hosting
If you choose to obtain one of our cloud hosting service, you'll be able to talk with our support team via phone for 14 hrs per day. We will assist you in choosing the perfect package for your sites as we realize that it is better to discuss these issues with a live person. In case you already own an account, we can help you with all your sales/billing questions and / or general matters, even with some tech situations that do not involve a lot of time or escalation to an administrator as it will be more appropriate to open a ticket for time-consuming issues and have the entire correspondence in one place. We have telephone numbers in the US, the United Kingdom and Australia, so you'll be able to call the one you prefer and talk to one of our agents.
Phone Support in Semi-dedicated Servers
The support services forall semi-dedicated server plans that we provide feature real-time phone support for 14 hours every day. If you hesitate which plan is appropriate for your websites, you would like to learn more about the package's features or you need any other type of info on our solutions, you can call any of the local numbers that we have in the United States, the United Kingdom and Australia and our customer support representatives will assist you. If you already own an account, you're able to get in touch with us about general and sales matters, although we're often able to assist with a multitude of technical issues as well. For entirely technical problems you'll have to take advantage of our built-in ticketing system where the correspondence between you and our tech support crew will be in one place, which is the best option if the problem can take additional time to be taken care of or it needs to be escalated to our system administrators.