A 99.9% Server Uptime
Our cloud hosting platform is based on a dependable, top–hole hardware architecture and a significantly customized Linux distribution. That is why, irrespective of what your web site is, or how many website visitors you’ve got, or even if there’s a DDoS attack, our web hosting servers will stay up and your web sites will remain online.
Our cloud hosting service plans offer a 99.9% server uptime guarantee. And no matter which datacenter you choose, our uptime guarantee remains the same.
A 99.9% Network Uptime
Along with our cloud hosting system, we have also built our very own internal network in each one of our datacenters. Everything is based on premium–quality hardware parts furnished by Juniper. Moreover, on every router, we’ve put a firewall with a sophisticated set of rules as a way to sieve all questionable requests.
Hence, in all our data center facilities – in our datacenter in US, in our datacenter in UK, in our datacenter in FI, in our datacenter in Eastern Europe as well as in our datacenter in AU, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee is valid for all hosting services in every datacenter.
A 30–Day Money–Back Guarantee
Although we have done everything to minimize all possible risks with our cloud hosting plans and while our company offers premium–quality tech support, there are times when the customer simply isn’t satisfied with what we have to offer. Or he wants to migrate to a more powerful hosting solution, like a VPS server or a dedicated server.
That is why our company offers a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you aren’t pleased, we will give you your money back.
24/7 Technical Support
We’ve mindfully handpicked each individual member of our 24x7 support team so that we can offer the very best customer support that you can get. Each of our techs has several years of experience working with web hosting accounts behind his back, hence they know what they are doing. What’s more, they’re available 24x7x365 – you can touch base with them at any time and they will respond to you ASAP.
Their average response time is under twenty minutes, whilst with other hosting providers you are forced to wait around for days. What’s more, we offer a 1–hour response time guarantee. Regardless of what happens, your inquiries will be responded to in under 1 hour.