Customer Support Channels
A 1–hour Response Guarantee
Our user help team is qualified to very quickly take care of all our cloud hosting service users’ questions and guidance inquiries. Via our ticketing system, you are able to fill in your request and a support staff fellow member will get back to you within maximum an hour. Basically, practice has confirmed that the ordinary resolution time frame is 20 mins.
A Top–quality Support Service
Our assistance service is offered by a group of competent specialists who’re ready to respond to your query promptly. You can easily communicate with the technical support staff by opening a technical support ticket from your Website Control Panel or by sending us an email. On working days, you may as well contact us on the phone or take advantage of the online chat solution.
An Intuitive Help Section
The Control Panel supplies an extensive practical knowledge base that is built into all areas. In each section, you will find a Help button that will load for you a selection of step–by–step courses on how to apply a particular element or complete a particular action. Additionally, we have crafted guide training videos so you might get a better idea of the Control Panel’s interface.