Client Support Channels
A Sixty–Minute Support Ticket Response Time Guarantee
We offer a 1–hour response guarantee for each trouble ticket or email that you send to our customer care staff. We’ll speedily respond to all standard enquiries and forward the matter to our server administrators if any further assistance is required. If you order the Managed Servers package, we will execute any of the included server administration services at a time that has been discussed with you beforehand.
An Outstanding Customer Care Service
We’ll be online for you 24x7x365 to answer any enquiries that you may have with regard to our Website Control Panel or any of the apps that we have pre–installed for you on the dedicated hosting server. If you also require help tackling server admin procedures, you can check out our Managed Servers package, which includes backup disk space, weekly OS updates, server monitoring and rebooting services, as well as troubleshooting and installation procedures
An Easy–to–Navigate Help Section
Every dedicated server is fitted out with our cost–free Website Control Panel, which offers a comprehensive knowledgebase plus a collection of educational video tutorials. Whenever you need help while working with the Website Control Panel, just hit the Videos or Help buttons in the top right corner.